As we do our best to get your orders out to you as soon as we can, occasionally, an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed, so please select your items carefully.
These things happen! Please email us immediately with the subject line CHANGE or CANCEL, and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfillment partner, no further changes can be made.
While we hope you love your purchase, we understand that you may need to return it. Toolwix® accepts returns on a vast majority of our products—in new, uninstalled condition and original packaging—within 30 days after your purchase unless otherwise noted on the item’s product page.
To begin a return request, please email us at firstname.lastname@example.org with the subject line RETURN REQUEST and your order information. Once your return request has been authorized, you will receive a shipping label by email. Print and attach to the box and drop off at your local USPS store. You may use your own shipping account to return an item, simply provide us a tracking number. The product must be returned to our warehouse in new condition and the working order within 05 days of your request has been approved.
You have to pay the cost for the return shipping. The cost of the original shipping will be deducted from the credit amount. In other words, you are responsible for the 2-way shipping cost of any item you return.
Once your returned item(s) is received and inspected, your refund will be processed by the original payment method within 2-3 business days. You will be notified via email when your return has been processed. Be aware that a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.
Please note that any returned items that are damaged will not be refunded.
We are unable to accept returns for:
- Products that have been assembled or installed
- Products without the original packaging or not in their original condition
- Products with crystals that have been unwrapped
- Custom orders, including those that are made-to-order or customized to your specifications.
We make every effort to deliver your items to you in perfect condition. Unfortunately, items are sometimes damaged in shipping. We recommend that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 48 hours of delivery. We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 48 hours of receiving your order.
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
Toolwix® store and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Toolwix® store, damages resulting from use of or reliance on the information present, even if Toolwix® store or its suppliers have been advised of the possibility of such damages.